Frequently Asked Questions

Everything you need to know about our products and services

1. Are you a chemical manufacturer or a trading company? +

We are a vertically integrated enterprise combining R&D, manufacturing, warehousing, and global logistics. As a leading fine chemical manufacturer, we own proprietary production lines for core solvents such as Methyl Tert-Butyl Ether (MTBE) and Ethyl Acetate. Beyond manufacturing, our self-built smart warehousing platform allows us to maintain a stable supply of Isooctane, Isomeric Xylene, Methanol, and Cyclohexanone.

2. How do you ensure product quality and compliance? +

Quality is our cornerstone. We strictly implement the EPR quality management system to ensure full traceability and compliance from raw materials to finished products. Our logistics operations follow rigorous SOPs for hazardous chemical handling, supported by intelligent warehousing systems. This guarantees that every shipment meets international standards for safety and purity.

3. Can I request product samples before purchasing? +

Yes, we encourage testing. We offer free samples for chemical analysis to help you verify our quality. Please contact our sales team with your specific requirements (e.g., purity grade). While the sample is free, the express shipping cost is typically covered by the customer.

4. How can I verify chemical specifications before ordering? +

We offer transparent verification methods to build trust:
1. Request a Free Sample for your own lab analysis.
2. Review our historical SGS Test Reports and COA (Certificate of Analysis).
3. Arrange an SGS on-site inspection or third-party audit before loading.

5. What is your Minimum Order Quantity (MOQ)? +

To optimize logistics costs for our clients, our standard MOQ is one 20-foot container (20' FCL) per product. This ensures the most competitive pricing on shipping and handling.

6. What industrial packaging options do you offer? +

We provide flexible packaging solutions tailored to chemical stability and transport safety, including:
Steel & Plastic Drums for standard handling.
IBC Tanks for intermediate bulk volume.
Flexitanks & ISO Tanks for large-scale liquid transport.

7. What payment terms do you accept? +

We support secure global trade terms. Our primary payment methods are T/T (Telegraphic Transfer) and L/C (Letter of Credit). For long-term partners, we are open to negotiating flexible terms based on the specific business arrangement.

8. Do you offer bulk discounts? +

Yes, we offer competitive volume-based pricing. Discounts are available for large recurring orders or multi-container shipments. Please discuss your annual volume with our sales representative for a customized quote.

9. What is the delivery lead time? +

We prioritize prompt shipment through professional chemical logistics channels. Generally, shipment is arranged within 14 working days after receipt of the deposit or original L/C, ensuring your supply chain remains uninterrupted.